Comments on: Technical Writing – How to Avoid Unnecessary Granularity & Details http://www.technicalcommunicationcenter.com/2009/02/04/technical-writing-resist-unenecessary-granularity-details/ Technical Writing & Communication Tips, Trends & Tutorials by Ugur Akinci, Ph.D. Wed, 08 Feb 2012 10:26:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: ccardimon http://www.technicalcommunicationcenter.com/2009/02/04/technical-writing-resist-unenecessary-granularity-details/comment-page-1/#comment-478 ccardimon Wed, 01 Apr 2009 18:03:26 +0000 http://www.technicalcommunicationcenter.com/?p=638#comment-478 This post dicusses a similar issue: Thriving on ignorance http://www.dmncommunications.com/weblog/?p=999 This post dicusses a similar issue:

Thriving on ignorance

http://www.dmncommunications.com/weblog/?p=999

]]> By: ccardimon http://www.technicalcommunicationcenter.com/2009/02/04/technical-writing-resist-unenecessary-granularity-details/comment-page-1/#comment-406 ccardimon Fri, 06 Mar 2009 16:29:38 +0000 http://www.technicalcommunicationcenter.com/?p=638#comment-406 I am unsure about the "unneeded granularity." I once removed text that explained what a hard drive is. The person reviewing my work put it back it, saying he just spent hours on the phone convincing a client that her large flat screen monitor was not, in fact, also her hard drive. Turns out her IT dept. stuck her tower under her deck to keep things neat. She never saw it, was not very computer literate, and thought her monitor was, somehow, also her hard drive. It is very important to know your users' level of expertise. I am unsure about the “unneeded granularity.” I once removed text that explained what a hard drive is. The person reviewing my work put it back it, saying he just spent hours on the phone convincing a client that her large flat screen monitor was not, in fact, also her hard drive. Turns out her IT dept. stuck her tower under her deck to keep things neat. She never saw it, was not very computer literate, and thought her monitor was, somehow, also her hard drive. It is very important to know your users’ level of expertise.

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