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Technical writers love the written word. Perhaps, we love it a little too much? We need to ask ourselves is the written word the best thing for documentation? Is it the best thing for us as an industry, and is it the best thing for you as a content developer.
Over the last several months I’ve delivered a talk entitled Why Technical Writers Shouldn’t Be “Writers” at several STC regional meetings and conferences (such as last week at DocTrain West)
The presentation was inspired by an earlier post on this blog, and takes a look at why we are so focused on the written word, and presents a few ideas about better ways for us to deliver our message to the end user in a way that increases customer satisfaction.