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Ever thought about what goes into creating the user manuals or instruction brochures of your music system, mobile phones or even the car maintenance guides? Most of us just manage to glance through the item, leave alone going into the technical details.
Since such information is meant for the layman, simplifying the jargons associated with any particular product or process is the key function of technical writers. A bridge between technology and its users, technical writing is also the ‘science’ of designing, validating, and packaging the information created to meet a certain objective. The irony of the situation is that in spite of playing such a crucial role, not much work has been done to assess the number of technical writers in the country. The IT industry, which absorbs a major chunk of technical writers has also shied away from giving due credit to this work
In today’s customer-centric business model , the very process of acquiring and losing deals depends on the effectiveness of the technical writers. According to Priyadarshi Tripathi, consultant, HCL Infosystems, “Any organisation that is conscious about the information/messages catering to its customers, employees or business partners employs technical writers who are specialists. ” Pradeep Henry of Cognizant Technology Solutions adds, “ For a software services organisation, its user manuals and technical write-ups act as its public face and reflects its level of professionalism.”