Latest posts by techwriter (see all)
- Should Technical Writing be Boring? And if Yes, Why? - November 15, 2017
- How to Create a Custom-Designed Header in MS Word that Would be Available to All Other Word Documents - November 13, 2017
- What is the Difference Between Expository Writing and Technical Writing? - November 8, 2017
I’m worried that I’m starting to think like a manager. I was sitting in a release readiness meeting for a particular project, and I pitched in some opinions about a couple of issues that would affect the users’ experience. The term expectation management popped into my head as a description of the role I was playing, since I’m responsible for training our small group of users.
So what exactly does—or should—a technical communicator have to do with expectations management? What part do we play?