Latest posts by techwriter (see all)
- 101 Tips and Tutorials to Write Like a Pro - August 17, 2017
- How to Find a Technical Writing Job – Some Ideas and Resources - August 9, 2017
- BOOK REVIEW: “Design for How People Learn” by Julie Dirksen - July 10, 2017
I’m worried that I’m starting to think like a manager. I was sitting in a release readiness meeting for a particular project, and I pitched in some opinions about a couple of issues that would affect the users’ experience. The term expectation management popped into my head as a description of the role I was playing, since I’m responsible for training our small group of users.
So what exactly does—or should—a technical communicator have to do with expectations management? What part do we play?