Latest posts by techwriter (see all)
- BOOK REVIEW: “Design for How People Learn” by Julie Dirksen - July 10, 2017
- 12 Top Characteristics of a Good Technical Writer - July 3, 2017
- What Are the Qualities of a Good Technical Writer? - June 28, 2017
I’m worried that I’m starting to think like a manager. I was sitting in a release readiness meeting for a particular project, and I pitched in some opinions about a couple of issues that would affect the users’ experience. The term expectation management popped into my head as a description of the role I was playing, since I’m responsible for training our small group of users.
So what exactly does—or should—a technical communicator have to do with expectations management? What part do we play?