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I’m worried that I’m starting to think like a manager. I was sitting in a release readiness meeting for a particular project, and I pitched in some opinions about a couple of issues that would affect the users’ experience. The term expectation management popped into my head as a description of the role I was playing, since I’m responsible for training our small group of users.
So what exactly does—or should—a technical communicator have to do with expectations management? What part do we play?