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(Excerpts from an interview)
by R.J. Jacquez, Adobe Inc.
Think about it, for the last 15 years, Help hasn’t changed much, the traditional tri-pane format has remained static and hasn’t kept up with trending Web 2.0 technologies, and as a result it does not meet today’s end-user expectations.
What we need is a revolution in user assistance.
We need not think of Help as a box that needs to be checked before a product ships, but rather as a Social opportunity to engage with our users and ultimately as a way to build communities around our products and services.
Enter AIRHelp by Adobe RoboHelp!
Don’t think of AIRHelp merely as another output format, think of Adobe AIR as an innovative platform on which to build engaging user assistance experiences and think of AIRHelp as the delivery mechanism.
While AIRHelp was introduced in RoboHelp 8 and thus it’s relatively new, the idea is resonating well with our customers, especially because if doesn’t require any programming to build it. It’s my goal to showcase on this blog, what our customers are doing with this new and innovative platform through short interviews like this one.
I had the pleasure of interviewing Edward Martino, PhD, and I am very impressed and excited about all the great insight he shared about using AIRHelp to energize his eCommerce Technical Support teams.
Click here to read this very informative interview